St. Jude MyChart

Any legal consenter of a patient can sign up for proxy access of the child’s health record if the child is age 17 or younger. A proxy is a person authorized to represent another person. If you have proxy access, you can view the patient’s health records and communicate with the health care team.

We encourage patients to take part in their health care and set up a St. Jude MyChart account when they turn 14. The account lets them view their health records alongside their family caregivers. This will help them learn about their care. Most patients begin to manage their own accounts beginning at age 18.

Learn about the types of access to St. Jude MyChart

1. Sign up for an account

• In person: You can sign up at Patient Registration.
• By phone: Call 901-595-4636 Monday through Friday, 7 a.m.–7 p.m., or Saturday 8 a.m.–noon.
• Online: Fill out this online form. (Someone from St. Jude will follow up with you during regular business hours.)

2. Download the MyChart mobile app

If you want to access St. Jude MyChart on your cell phone or another mobile device, download the mobile app first. You can also access the child’s account through the St. Jude MyChart webpage.

Follow these steps:

• Open the Apple App Store (if you have an iOS device) or the Google Play Store (if you have an Android device).
• Search for MyChart.
• Tap Install.
• Tap Open or find the MyChart icon on your device.
• Select St. Jude Children’s Research Hospital from the list of organizations. If you do not see it right away, you can search for St. Jude by name, state, or ZIP code.
• Follow the steps listed above to sign up for an account.

To use the Our St. Jude app, you must have a St. Jude MyChart account and password. Use your St. Jude MyChart login for both MyChart and the Our St. Jude app. This means that you need to remember only 1 username and 1 password to access both apps.

• Use St. Jude MyChart to access a patient’s health record and schedule, find education, message your care team, request prescription refills, view test results, and more.
• Use Our St. Jude for travel arrangements, housing reservations, food, recreational directory, contacts, social events, wayfinding maps, and more.

Learn how to use St. Jude MyChart

St. Jude will loan a MyChart Bedside iPad to your child while they are a hospital inpatient.

On the MyChart Bedside iPad, you can:

• See your daily schedule
• View treatment plans and medicines
• Enter personal events through a feature called “Happening Soon”
• Add events to your schedule (such as a phone call with Grandma or a walk to Starbucks, if approved by the care team)
• See test results
• Review assigned education
• Order food from the Kay Kafe
• Meet your care team
• Create notes
• Create audio and video recordings

On the MyChart Bedside iPad you can also:

• Stream your favorite shows and movies
• Play games using your personal accounts and logins

All personal information is erased from the St. Jude MyChart Bedside tablet when patients are discharged from the hospital.

I already have a MyChart account. Can I view both MyChart accounts in one place?

Yes. The Happy Together feature lets you connect your health records from other health care facilities to your St. Jude MyChart account. You can see your allergies, health history, medicines, messages, test results, appointments, and other details all in one place. You will have one login for all your records. Visit Epic’s Happy Together page to see which organizations use Happy Together.

Should I use St. Jude MyChart to contact medical staff in an emergency?

No. St. Jude MyChart has a message center you can use to send routine messages to your health care team. Never use St. Jude MyChart for medical emergencies or urgent concerns.

Can my health care teams at home see my St. Jude records?

If you grant access, providers in other organizations can access your St. Jude health information. They can also share information with St. Jude. This helps ensure that providers can meet your needs quickly and safely.

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