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Campus Information

Find out how to get around, where to eat, and facts about daily life at St. Jude.

An aerial image of the St. Jude campus

Welcome to St. Jude. 

Your first visit might feel overwhelming, but we have plenty of resources to help. We are here for you and your child.

Before your first visit

Before your first visit to St. Jude, you may want to:

Parking and transportation

Parking

Visit our parking page for information about:

  • Construction updates
  • Free valet parking  
  • Self-parking
  • Handicapped parking
  • What to do if you need to visit the hospital after hours

Shuttle service

Shuttles are available for patients and families in all St. Jude housing. 

Visit the Transportation and Shuttle Schedule pages or the Our St. Jude patient app to learn more. 

Housing

If you live over 35 miles from St. Jude, we offer free housing at The Domino's Village, Ronald McDonald House, Tri-Delta Place, and Target House.

Housing reservations are based on appointment schedule, medical needs, and availability.

Learn more about housing

Visitors and security

We take steps to keep our hospital campus and housing safe so our patients and families can focus on healing. Our campus is gated for safety. Everyone is required to check in at the gate before entering campus.

Learn more about campus safety

Identification

  • Your child must wear their patient ID armband while in the hospital. 
  • Ask for identification if you do not recognize a staff member.
  • Keep children and guests with you at all times.  

Patient and family ID badges

To increase campus security and comfort, we issue patient and family ID badges to patients and families on campus and in St. Jude housing.

These badges can:

  • Help staff quickly identify patients and family members
  • Reduce the risk of unauthorized entry to certain areas, such as operating rooms or research labs
  • Reduce the risk of someone pretending to be a patient or family member 

Learn more about patient and family ID badges

Guidelines for photographing, videoing, streaming, and audio recording

St. Jude has guidelines for recording. Please follow these guidelines to protect the health, safety, and privacy of you, your child, staff, and all St. Jude patients. 

Learn more about these guidelines

In an emergency

  • Security: Dial 4444 (from a cell phone, dial 901-595-4444)
  • Fire: Dial 3499 (from a cell phone, dial 901-595-3499)
  • Life-threatening emergency: Dial 911 or 3499 from a hospital or desk phone, which will alert the hospital operator and security. 
  • If you use your cell phone to dial 911, the hospital and security will NOT be alerted.
  • Security officers and off-duty Memphis Police Department (MPD) officers provide a police presence on campus 24 hours a day. You can ask a security officer or MPD officer for help by calling one of the numbers above.

Daily routines

Your first visit may take longer than usual as the staff needs to gather information to help care for and treat your child.

For most patients, your daily routine will include:

  1. Check in at Patient Registration so your child can receive an identification (ID) armband. They must keep this on their arm until they leave the hospital for the day.
  2. You will get a schedule card with your child’s appointment schedule for that day. 
  3. Your child may then go to Pre-Clinic Assessment.
  4. Check in with the clinic patient representative, who will tell the clinic that you have arrived.
  5. Have a check-up with a clinical care team member.
  6. Get treatment.

Learn more about daily routines

Dining options

We offer several dining services for our patients and families. These include:

  • Kay Kafe
  • Family Commons
  • Dining in housing areas 

Learn more about dining options

Food can be delivered to campus through Best Upon Request (BEST) concierge service.

Family Commons

Family Commons is open only to St. Jude patients, families, and Family Commons staff. The 45,000-square-foot space is on the 2nd floor of the hospital’s Patient Care Center. It is a place where you and your family can relax, snack, create, learn, and connect.

Learn more about Family Commons

Important contacts

Find phone numbers for places on campus that you will visit frequently. These include Patient Registration, the Travel Office, Patient Pharmacy, and Security, among many other services.

Our St. Jude patient app

Use the Our St. Jude patient app to: 

  • See your child’s schedule
  • Get walking directions on campus
  • Save contacts for your child’s care team
  • Access health information via MyChart
  • Find patient education and resources
  • Find online resources in Together™ by St. Jude
  • View the shuttle schedule
  • See the menu for Kay Kafe and food trucks
  • See notifications for events and travel updates