Best Upon Request Concierge Service at St. Jude

Best Upon Request (BEST) is a national concierge service company that helps you take care of errands and simple tasks. St. Jude Children’s Research Hospital offers this free service to patient families who are here for treatment. BEST can help you arrange, plan, or organize non-medical tasks that you do not have time to do.

BEST can help you spend more time with your child and other family members. The service will also give you more time to focus on your child’s medical care and healing.

Best Upon Request services

This free service can help you and your family with:

• Running errands
• Ordering and picking up tickets
• Preparing and mailing packages
• Getting food deliveries or groceries
• Moving from one housing facility to another
• Taking and picking up laundry or dry cleaning
• Getting directions
• Locating wagons and wheelchairs  
• Planning a celebration or birthday party
• Answering questions about St. Jude and the Memphis area
• Directing you to others who can help you further 

Services BEST does not provide

BEST staff cannot:

• Help you take care of your sick child
• Take care of other children
• Get medical equipment for you or help you to use it
• Drive you or your family anywhere
• Take your pets anywhere
• Pick up prescription medicines for a patient

Ask BEST if they offer a service. If they do not, they might be able to help you find what you need. This may include getting you a list of companies that can provide the service. 

How to make a Best concierge request

Start by filling out the Best Upon Request Enrollment Form. BEST operates on a first-come, first-served basis. We will contact you before fulfilling your request. 

Once you have enrolled, there are 4 ways to make a request: 

1. Email your request: conciergeservices@stjude.org
   
2. Phone in your request to 901-595-4000: if they are out of the office, please leave a message.
   
3. Make your request in person: stop by the Guest Services Desk in the Patient Care Center lobby or Chili’s Care Center lobby. 
   
4. Use this form to make a request.

Cost of BEST services

You only pay for the cost of the goods and services BEST gets for you. Use cash or major credit cards to pay the vendor or make your payment to BEST. Our concierges do not accept tips.

To make it easier, you can also keep your credit card on file with BEST. You may update credit card details as needed using the Best Upon Request credit card authorization form.

Before you order groceries online, check with BEST to see if they are available for pick-up and delivery. 

Giving feedback

After BEST has fulfilled your request, please complete the feedback form and tell them how they did. 

Please recommend this service to other St. Jude patients and families who need help.

Learn more