Best Upon Request Concierge Service at St. Jude

Best Upon Request (BEST) is a national concierge service company. St. Jude Children’s Research Hospital offers this free service to patient families who are here for treatment.

Using BEST services can help you spend more time focused on your child’s medical care and healing.

Best Upon Request services

This free service can help patients and families with:

• Running errands
• Ordering and picking up tickets
• Preparing and mailing packages
• Getting food deliveries or groceries
• Taking and picking up laundry or dry cleaning
• Providing directions
• Locating wagons and wheelchairs  
• Planning a celebration or birthday party
• Providing other non-medical tasks
• Answering general questions about St. Jude and Memphis

How to make a Best concierge request

Start by filling out the Best Upon Request Enrollment Form. We operate on a first-come, first-served basis. We will contact you before fulfilling your request. 

Once you have enrolled, there are 4 ways to make a request: 

1. Email your request: conciergeservices@stjude.org
   
2. Phone in your request to 901-595-4000: if they are out of the office, please leave a message.
   
3. Make your request in person: stop by the Guest Services Desk in the Patient Care Center lobby or Chili’s Care Center lobby. 
   
4. Use this form to make a request.

To make it easier, you can also keep your credit card on file with the concierge. You may update credit card details as needed using the Best Upon Request Credit Card Authorization form.

You only pay for the cost of the goods and services BEST gets for you. Use cash or any major credit cards to pay the vendor or reimburse BEST. Our concierges do not accept tips.

Please do not order groceries online without checking if we are available for pick-up and delivery. After we have fulfilled your request, please complete our Feedback Form and tell us how we did. Please recommend this service to other St. Jude patients and families who need help. 

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