How to Monitor a Patient’s Progress

Please contact us anytime with questions about your patient's treatment or side effects. We will communicate with you before, during, and after your patient’s treatment.

You can use the following methods to check your patient’s progress, send messages to St. Jude providers, and get updates about your patient: 

• If you are part of the Epic or Carequality networks, you can access your patient’s health records through St. Jude Care Everywhere.
• If you are not part of the Epic or Carequality systems, you can get updates through St. Jude EpicCare Link.
• You can contact the Physician/Patient Referral Office.
• You can contact St. Jude physicians on your patient's care team.

How to transfer your patient to St. Jude

If your patient meets the eligibility requirements and is accepted, you will get an acceptance letter from the Physician/Patient Referral Office. It will include details about:

• Your patient's acceptance
• Their expected arrival date
• Their primary St. Jude physician
• Next steps

Updates on your patient’s progress will be provided by the care team. You may also access information through St. Jude Care Everywhere or St. Jude EpicCare Link.

How to transfer your patient to a St. Jude affiliate

Some patients may be eligible for treatment at one of our 8 regional affiliate clinics. The St. Jude Affiliate Program is a network of clinics, hospitals, and universities that work closely with St. Jude to provide care and treatment closer to a patient’s home.

To refer a child to a St. Jude affiliate clinic, contact the Physician / Patient Referral Office or call the specific affiliate directly.

What to tell your patient

Most St. Jude patients are treated through St. Jude clinical trials. To help them learn about clinical trials, encourage them to visit clinical trials on the Together by St. Jude™ online resource.

Before your patient arrives at St. Jude, we will send them information on travel, lodging, and what to expect from the treatment experience.

During their initial visit, or on completion of diagnostic studies, a member of our medical staff will meet with them to:

• Describe the patient’s treatment in detail
• Answer any questions
• Obtain informed consent

Although most treatment occurs on an outpatient basis, patients typically must remain in Memphis for their initial therapy. Some may require hospitalization. Some treatment may be given at a St. Jude affiliate. For more details, see Resources for Patients and Families.

After treatment is complete, St. Jude staff will offer the family education and support to ease into adult care or off-therapy care. The Transition Oncology Program and the After Completion of Therapy Clinic are 2 programs that help St. Jude patients transition to life after St. Jude.