St. Jude Children’s Research Hospital offers transportation and housing for our patients and families during their stay. For assistance with transportation, lodging, and meals, groceries, and drug store items, please contact Patient Services:
Hours: Sunday 5–9 p.m.
Monday through Thursday, 7 a.m–9 p.m.
Friday, 7 a.m–6 p.m.
Closed on Saturdays and holidays
Patient Services phone: 901-595-4501
Toll-free: 1-866-278-5833, ext. 4501
If Patient Services is closed, Tri Delta Place staff can help you with transportation and lodging. Please visit our shuttle webpage for shuttle schedules and guidelines on shuttle use.
Download the Our St. Jude mobile app through the Apple Store and Google Play to learn more about local transportation, housing, and lodging services at St. Jude.
Parking and transportation
St. Jude offers parking and transportation options to help you get to and from your child’s appointments.
Visit our parking webpage for information about:
Free valet parking and how to access your valet-parked car after-hours
Self-parking
Construction work that affects parking
What to do if you need to visit the hospital after hours
Handicapped parking
We offer shuttle services from St. Jude to our patient lodging and participating hotels at no charge. The shuttle service runs every 30 minutes on a schedule to Ronald McDonald House, Target House, Tri Delta Place, The Domino’s Village, and participating hotels (upon request through dispatch at 901-595-4856).
See the shuttle schedule for more information on where and when to get the shuttle. You can also find the shuttle bus schedule on the Our St. Jude mobile app, at the Guest Services desk in the Patient Care Center (PCC) lobby, or the front desk of each housing facility.
Please note these guidelines for shuttle use:
No smoking or vaping, eating, or drinking on shuttle buses.
Food and drink should be in a sealed container to prevent spills.
Seat belts must be worn at all times.
Children under 4 years old must ride in child restraint seats. Children 4–8 years old must be in a booster seat if they are shorter than 5 feet tall. Child safety seats are offered on all shuttles.
Children under age 16 must be with an adult when riding the shuttle bus.
Drivers cannot take people for side trips to other locations.
If you called for a special pick-up, please meet the shuttle at the correct time and place.
Special transport requests
If a patient has urgent, acute needs after regular St. Jude hours, and requires an unscheduled visit, they should call the Infusion Center at 901-595-2441 before going there.
The Infusion Center will assess the patient’s needs.
If the patient is told to come to the Infusion Center, the nurse can set up transportation for the patient.
After hours, patients who do not have an emergency can also call Transportation Dispatch, 901-595-4856, for transportation.
If the situation is an emergency, the Infusion Center may advise that a patient go directly to a local hospital emergency room.
Note that St. Jude does not have an emergency room.
Patients should arrange their transportation to the emergency room themselves, or call 911.
Note: If your child is in isolation, do not take the regular St. Jude shuttles. Please schedule your shuttle ride with Patient Services at 901-595-4501.
After your child is accepted as a patient, St. Jude offers help with travel plans and costs for your family. St. Jude helps patients travel to and from Memphis for planned treatments and checkups. If you live:
- Up to 35 miles from St. Jude: We will arrange for transportation or pay for auto mileage.
- More than 35 miles from St. Jude: We will arrange bus or rail travel, or we will pay for auto mileage.
- 50 or more miles from St. Jude: We will assist with the cost of a rental car; arrange bus or rail travel; or pay for auto mileage.
- More than 250 miles from St. Jude: We will arrange for air, bus, or rail travel; pay for auto mileage; or assist with the cost of a rental car.
You must request all help with travel in advance. You can request reimbursement for auto mileage after you arrive.
Free housing close by campus is available for many families who travel to St. Jude for treatment.
If your child’s treatment requires an overnight stay, and you live more than 35 miles from St. Jude, you may be able to stay at one of these St. Jude housing facilities:
As soon as you get your child’s next appointment schedule, call Patient Services at 901-595-4501 to reserve lodging. Housing placements are based on length of stay, medical needs, and what housing is available at that time.
If you have questions about St. Jude housing guidelines, contact one of the following:
