Information for New Patients

At St. Jude, our doctors, nurses, and health care staff have one focus—your child. We are here for you and your family. Learn what to expect and what is available for you as a new patient family. 

Support for new patient families

It can be overwhelming to have a child with a serious disease. We want you to know that we are here for you every step of the way. 

St. Jude offers a wide range of support services, including:

St. Jude MyChart

St. Jude MyChart is the home of your child’s electronic health records. It includes your child’s schedule, care team information, and prescription refill requests.  

There are 3 ways to sign up for a St. Jude MyChart account:

1. Fill out this online form. Someone from St. Jude will then contact you.
2. Sign up in person:
   • At Patient Registration
   • At the In the Know Desk in Family Commons
3. Call the MyChart helpline to request access: 901-595-4636.

After requesting access to MyChart, you will get a text message or an email with a security code. Use this code to complete the online registration form and set up your account. 

When filling out the registration form, parents and caregivers should use their date of birth and not the patient’s. If you are a patient filling out the registration form, use your own date of birth.

After your account is set up, visit the app store to download the MyChart and Our St. Jude apps.

Our St. Jude app

Our St. Jude is an experience-based app made with St. Jude families for St. Jude families. Patients and caregivers can download and use the app to track clinical appointments, stay up to date on campus events, read educational materials, get notifications on travel and housing reservations, and more. 

Learn more about the Our St. Jude app. Use both the St. Jude MyChart and the Our St. Jude apps to have the best experience. 

You will use the same username and password to sign into St. Jude MyChart and Our St. Jude. Set this username and password when you sign up for MyChart.

Getting started: Registration and first visit

Registration process

When you arrive at St. Jude, your first stop will be Patient Registration. It is located on the Patient Care Center’s 1st floor near the main lobby.

Patient Registration hours and contact information

Hours: Monday–Friday, 6 a.m.–10:30 p.m.

Saturday and Sunday, 6:30 a.m.–10:30 p.m.

Phone: 901-595-2010; toll-free 1-866-278-5833, ext. 2010

Registration for after-hours appointments is in the Infusion Center.

International patients

Cultural navigation

St. Jude values cultural differences. Our cultural navigation team helps patients and families from across the world. We work with your care team to give support and guidance as your child adjusts to treatment. Each international patient is assigned a cultural navigator who will help along the way. 

Interpreter services

Interpreters are available weekdays from 7 a.m.–6 p.m. to help limited-English speaking families talk with hospital staff. 

For 24-hour medical interpreting by phone, call the Interpreter Services line at 901-595-2983.

• Option 2: Spanish
• Option 3: French
• Option 4: Arabic
• Option 5: Mandarin
• Option 6: Staff Interpreters

Families who speak languages not listed above should call the operator at 901-595-3300 and ask for an interpreter for the language they speak.

Documents to bring with you

For your first visit to St. Jude, we need certain information to set up your medical chart correctly. Be sure to have the following information with you:

• Child’s birth certificate
• Child’s Social Security number (if a U.S. citizen)
• Your Social Security number (if a U.S. citizen)
• Copies of custody or divorce papers (including court orders and parenting plans), guardianship papers, and power of attorney documents to show who can sign for your child’s medical tests and treatments
• Photo identification (driver’s license, ID card)
• Insurance card(s)
• Employer information for the patient, parent(s), or guardian(s) 
• Emergency contact(s) name, address, and phone numbers
• Insurance information (including medical, pharmacy, and dental insurance cards)
• Family doctor’s name, address, phone, fax, and email address
• Name of the doctor your insurance company assigned as your child’s primary care physician (including address, phone, fax, and email address)

What to Bring checklist

First visit expectations

Your first visit to St. Jude may take longer than usual as St. Jude staff gather necessary information from you. After we have your child’s information, a staff member will begin your child’s medical chart. If you have other children, we encourage you to leave them at home if you can. 

Patient procedures and information

Patient identification

Each time you visit, Patient Registration or clinic staff will give your child an identification (ID) armband. This keeps your child safe and lets us know who is on campus that day. 

Please remove the ID armband when your child leaves campus for the day.

Your child’s schedule

Patient Registration staff will give you a schedule card that lists the areas your child needs to visit that day. You can also log in to St. Jude MyChart to view your child’s schedule.

How to update personal information

If you have changes in your phone number, address, insurance, emergency contacts, or other important details, please update your information in St. Jude MyChart or contact Patient Registration:

• If you are in the hospital, dial 2010.

• If you are in Memphis, dial 901-595-2010. 

• If you are outside the Memphis area, call 1-866-278-5833, ext. 2010.

Consent and advocacy

Understanding and signing consent forms

Before your child begins treatment, the staff will ask you to read and sign a general consent form. By signing this form, you allow the St. Jude staff to do tests that can help us learn (or confirm) which illness affects your child.

When test results come back, a St. Jude doctor will meet with you to discuss the findings and treatment options. At this time, you will hear about any clinical trials that may be open to your child.

If you agree to the suggested treatment plan, a staff member will ask you to sign a second set of consent forms. These forms say that you choose to sign your child up for a clinical research study and that you agree to the treatment your child will receive. Learn about taking part in clinical research.

It is important that you understand all consent forms and proposed treatments. If you have trouble reading or understanding these forms, please tell the staff. We want you to ask as many questions as necessary to understand the information. 

As your child’s treatment progresses, you might be asked to sign other consent forms for certain tests and treatments.

Research participant advocate

St. Jude has a research participant advocate to help answer questions about your rights if you and your child choose to take part in a research study.

To reach the research participant advocate, call 901-258-3849 or 901-355-8242.

If you are outside the Memphis area, dial toll-free 1-866-278-5833, ext. 3849 or 8242. You may also email them at researchparticipantadvocate@stjude.org.