Transportation

St. Jude offers free shuttle service among St. Jude, patient lodging, Le Bonheur, and participating hotels 24 hours a day, 7 days a week. Parking on campus is limited. Please use the shuttle to travel to the hospital from St. Jude housing. You can find the shuttle schedule:

• On the Shuttle Schedule web page. This page also includes guidelines for shuttle use and information about special transport requests.
• On Our St. Jude app
• At the Guest Services desk in the Patient Care Center (PCC) lobby
• At the front desk of each housing facility

If your child is in isolation, do not take the regular St. Jude shuttle. Please schedule your shuttle ride with Patient Services at 901-595-4501. Shuttles for isolation patients pick up and drop off at the Patient Care Center (PCC) entrance.

If you drive to campus, please use the free valet service whenever possible, or park in marked patient parking. The circle drive in front of the Patient Care Center (PCC) is open for valet drop-off and isolation patients. There is no short-term parking in the valet area.

Valet service hours are Monday–Friday, 5:30 a.m.–11 p.m. To use the valet service:

1. Enter the campus through the North Lauderdale Street entrance. 
2. Drive to the valet service located in front of the PCC.
3. Drop off your car with the valet.  
4. Pick up your car from the valet staff when you are ready to leave. Only valet staff may enter the reserved lot to get your car.

If you need to get your car after valet hours, request your key from the security officer at the PCC entrance. They will direct you to your car.

Learn more about parking on campus

If your child has urgent, acute needs after regular St. Jude hours and requires an unscheduled visit, call the Infusion Center at 901-595-2441 before going there.

• The Infusion Center will assess your child’s needs.
• If your child is told to come to the Infusion Center, the nurse can set up transportation.
• After hours, patients who do not have an emergency can also call Transportation Dispatch, 901-595-4856, for transportation.
• St. Jude does not have an emergency room. If the situation is an emergency, the Infusion Center may advise that your child go directly to a local hospital emergency room.
• Patients should arrange their transportation to the emergency room themselves or call 911.