St. Jude MyChart Terms and Conditions

You are responsible for remembering and safeguarding your St. Jude MyChart username, password, and security question and answer.

It is important to keep this information confidential. Anyone with your St. Jude MyChart username and password could look at your medical information. That person could also use St. Jude MyChart as if they were you. This includes reading your messages and sending messages as if they were you. Change your password right away if you are concerned about the security of your username and password. You may change your password at any time. You agree not to hold St. Jude liable for any damages if you do not keep your username and password secure.

St. Jude MyChart might not work from time to time. This could happen because of system failures, back-up procedures, maintenance, or other causes. If this happens, you can reach out to the St. Jude staff and access your health information in one of these ways:

• Call 901-595-3680 or Fax 901-595-6300.
• Email ISCIHIMSROI@stjude.org (Encrypt all confidential or health information.)
• Visit the St. Jude Health Information Management Department in the PCC Building, Room BP270.

You may deactivate your St. Jude MyChart at any time. Call the St. Jude MyChart staff at (901) 595-4636.

Once we activate your St. Jude MyChart account, you can access health information in it. St. Jude MyChart will send email to the address you give us. You may get emails such as:

• Notice that new lab or test results are available to view in St. Jude MyChart
• Notice that a new Message is available to view in St. Jude MyChart

These emails will not include confidential health information. Any person with access to your email address will be able to see all notices.

You must verify and update your email address through the My Preferences link. This will ensure you get information on time. St. Jude is not responsible for any damage if you do not do this.

We monitor our network and computer systems for lawful purposes. We aim to protect security and to prevent or stop unauthorized access. You agree:

• To not interfere or try to interfere with the proper working of St. Jude MyChart or any activity conducted on it
• To not post or send any unlawful, threatening, fraudulent, libelous, defamatory, harassing, or offensive materials in St. Jude MyChart
• To not use St. Jude MyChart for any illegal or unethical activities
• That hacking or other efforts to access unauthorized areas or information through the website hosting St. Jude MyChart may lead to St. Jude terminating your account and potential legal prosecution.

St. Jude MyChart staff may investigate violations. They may also cooperate with law enforcement to prosecute users involved in such violations.

You may receive messages, test results, and other communications in St. Jude MyChart. You might not see all of your medical record on St. Jude MyChart. St. Jude puts medical information in St. Jude MyChart based on our policies and applicable laws. 

By using St. Jude MyChart and accepting this Agreement, you will receive electronic access to the patient’s medical information. This means you might not get certain documents in paper form unless you ask for them. You may ask for paper copies in one of these ways:

• Call 901-595-3680 or Fax 901-595-6300.
• Email ISCIHIMSROI@stjude.org (Encrypt all confidential or health information.)
• Visit the St. Jude Health Information Management Department in the PCC Building, Room BP270.

St. Jude MyChart has a message center you can use to send messages to your St. Jude health care team. Communications using the St. Jude MyChart Message Center are sent over a secured, encrypted connection. So, we strongly recommend you use St. Jude MyChart Message Center instead of email. To respond to your message, your health care provider might share your message with other authorized St. Jude employees. The staff might place some messages you send through the message center into your medical record. We will respond to your St. Jude MyChart messages as soon as we can during our standard business hours. We do not guarantee response time.

St. Jude MyChart has features that allow you to share parts of your health information or transmit it to other health care providers who are not a part of St. Jude. You must decide who you will share this information with.

You are responsible for the use of these features. Be aware that the person who receives the information could use or disclose it after it is transmitted or downloaded. If you share parts of your health information, St. Jude is not liable for any damages based on those actions.

You agree to hold St. Jude harmless of any damages resulting from such a release. You waive all St. Jude liability related to such a release. You agree St. Jude cannot and does not verify the designated recipient received your record.

When you access St. Jude MyChart, information will be sent over the method you choose to connect with St Jude MyChart on the internet. Your selection of an internet connection method is beyond our control. We are not responsible for your choice of connection method.

You assume the sole risk of any: Unauthorized Access, Disclosure, Intentional intrusion, Delay, Failure, Interruption, Corruption of data or other information when connecting with St. Jude MyChart.

We use industry-standard encryption technologies to protect and secure St. Jude MyChart accounts. This includes the secure messaging function. But, no system can perfectly guard against intentional intrusion or accidental release of information. St. Jude MyChart is not error-free. You will hold us harmless for any errors. Once St. Jude receives the information, we will treat your medical information as confidential. We will give it the same protection we give other St. Jude medical records.