MyChart Frequently Asked Questions

Epic is one of the largest providers of health information technology in the U.S. St. Jude uses Epic to access, organize, store, and share electronic health records.

An electronic health record (EHR) is a digital record of all your health information. An EHR may include details such as your age, diagnosis, medicines, clinic summaries, allergies, shot records, patient education, and test results. Epic is the St. Jude EHR.

A proxy is someone who represents another person. Caregivers can be given proxy access in St. Jude MyChart. Proxy access allows you to view the patient’s health records and to communicate with the medical team. Proxy access can be set up at registration.

When your child turns 14, they can set up a St. Jude MyChart account and begin to navigate their health records alongside their caregivers. We encourage teens to take part in their medical care. This will help your child learn about their care. Most patients will begin to manage their own accounts beginning at age 18.

Patients can activate their own MyChart account at age 14. They may use St. Jude MyChart to schedule appointments, ask questions, and get information. When they turn 18, they will have their own St. Jude MyChart account. A patient may then grant proxy access to their caregivers. St. Jude staff can help your child grant this access.

Both. St. Jude MyChart and the Our St. Jude patient app work together to provide information to you and your family. After you create a login for St. Jude MyChart, you use that same login for Our St. Jude.

St. Jude MyChart is an app made by Epic to help you access your child’s health record. Our St. Jude is an app that gives you information about travel arrangements, housing reservations, social events, wayfinding maps, and more.

This tool is offered only while your child is admitted as an inpatient in the hospital. St. Jude MyChart Bedside will be loaded on a tablet in your hospital room or through your MyChart app. St. Jude MyChart Bedside allows you to see scheduled tests or medications, order food, communicate with your health care team, and more.

Yes. The Happy Together feature lets you connect your health records from other health care facilities to your St. Jude MyChart account. You can see your allergies, health history, medications, messages, test results, appointments, and other details all in one place. You will have one login for all your records. Visit www.epic.com/happytogether to see which organizations use Happy Together.

For existing patients:

• If your first appointment of the day is in your primary clinic or Diagnostic Imaging, you may register with the patient rep at your clinic. They will issue your armband.

• If your first appointment for the day is with Pre-Clinic Assessment or an ancillary clinic or department, please register at central Registration.

• If your first appointment of the day is in housing Pre-Clinic Assessment, you will register and get your armband there.

If you grant access, providers in other organizations can access your St. Jude health information. They can also share information with St. Jude. This ensures that providers can meet your needs quickly and safely.

Learn more about Care Everywhere