The St. Jude Cerner portal (My St. Jude) stopped receiving new medical information on October 1, 2022. You can access the Cerner portal until November 1, 2022. After that day, you will no longer be able to access your Cerner portal account.
Medical information from visits or admissions that occurred between April 5, 2021, and September 30, 2022, will be in St. Jude MyChart.
Before the Cerner portal closes, you may want to download medical information from visits or admissions that occurred before April 5, 2021. Such documents may include:
- ACT treatment summaries
- PKGEN letters
- TOP treatment summary
- Genetic Predisposition Clinic notes
- St. Jude LIFE documents
- Psychological and neuropsychological reports
- Discharge Summary
How to save medical information from the Cerner Patient Portal (My St. Jude):
- Log in at https://stjude.iqhealth.com/
- Click “Medical Record” on the top menu bar.
- Click "Documents" on the left menu bar.
- From the list of documents, click "download" on any item you wish to keep.
- You have successfully downloaded a document to your device. If you did not choose a location to save it to, it is likely in your "downloads" folder.
For Lab Results, use the blue printer icon on the top right side of the page to print. Most devices have a “print to pdf” or “print to save” feature, which will allow you to download and save information.
St. Jude can always give you a copy of your or your child’s medical record. You can request records from the St. Jude Health Information Management Service (HIMS) at any time by calling 901-595-3680 or by using the Medical Record Request Form in MyChart. Not all historical details moved into MyChart. But your care team has access to all your child’s health information.