Campus Information

Thank you for choosing St. Jude Children’s Research Hospital for your child’s treatment and support.

Before arriving at St. Jude, you may want to take a virtual tour. You can also visit Learning Your Way Around for other helpful information and access a St. Jude campus map.

Our St. Jude patient app

Most of the information you need is on the Our St. Jude patient app. You can download the app to your phone to do things like:

• Track appointments and see your child’s schedule.
• Get walking directions with a map to clinic locations on campus.
• Save clinic contacts for your child’s care team.
• Access MyChart patient portal to view your child’s health information.
• Find patient education about your child’s care and treatment.
• Find support and helpful resources through our Together by St. Jude ™ online resource.
• See the shuttle schedule to the airport and access flight details.
• See the menu at the St. Jude Kay Kafe and food truck locations.
• Find the latest notifications about travel and social events.

Download the Our St. Jude app through the Apple Store and Google Play. 

Getting to campus

St. Jude is located at 262 Danny Thomas Place, Memphis, TN 38105-3678. 

Google Maps

Parking and construction

Visit our parking page for information about:

• Campus changes during construction
• Free valet parking and how to access your valet-parked car after hours
• Self-parking
• Construction activities that affect parking
• What to do if you need to visit the hospital after hours
• Handicapped parking

Visitors and security

At St. Jude, we take steps to keep our hospital campus and housing safe, so our patients and families can focus on healing.

• We are a gated facility.
• We do not allow alcohol or illegal drugs on campus.
• We do not allow weapons on campus, even for those licensed to carry weapons. Only on-duty law enforcement officers are allowed to carry weapons.
• Our staff does not give out any information about a patient over the phone.

Your child should always wear their patient identification armband while in the hospital. We use this to identify your child before treatment. If you do not recognize a staff member, you can ask for their identification badge.

Children, their siblings, and guests must be supervised at all times. Please do not allow them to wander in the hospital or on hospital grounds. This lets our staff focus on caring for your child and other patients.

Report any suspicious person or behavior to a St. Jude security officer right away or call the security 24-hour control desk at 901-595-4444 or extension 4444 from a hospital phone.

If you cannot find your child, tell a St. Jude staff member, and they will help you find your child.

Learn more about visitors and security and how to protect your child and yourself on campus.

Important contact numbers

Find phone numbers for places on campus that you will visit frequently. These include Patient Registration, Travel Office, Pharmacy, and Security, among many other services.

Transportation 

St. Jude patients and families may use our shuttle service. Shuttles run to all patient housing. Learn more about shuttle schedules.

If your child needs transport, such as an early pick-up or after-hours emergency transport, call Security at 901-595-4444.

You can ask a nursing supervisor for after-hours emergency transport. You can reach a nursing supervisor by calling 901-595-3300.

If you live more than 35 miles from St. Jude, we offer free lodging at The Domino's Village, Ronald McDonald House, Tri-Delta House, and Target House.

Reservations for lodging are based on appointment schedule, medical needs, and availability.

Learn more about transportation.

Places to eat

We offer a variety of dining services for our patients and families. These include:

• Kay Kafe
• Family Commons
  
• Dining areas in St. Jude housing 
  

Learn more about dining options.

You can also have food delivered to campus through Best Upon Request (BEST) concierge service.

Family and daily life

When you come for your first visit, it may seem overwhelming. But we have many resources in place to help you and your family. Learn more about what to bring, what is available to help you, and what to expect, with our information for new patients.

Going to a new place when your child is sick may cause stress and anxiety. You will begin to build a support network as you partner with our care team. Speaking with our team will become part of your daily life here at St. Jude
Your first visit may take a little longer than usual, as the staff needs to gather information to help care for and treat your child. For most patients, your daily life will include:

1. Check in at Patient Registration so your child can receive an identification (ID) armband. They must keep this on their arm until they leave the hospital for the day.
2. You will get a schedule card with your child’s appointment schedule for that day. You may also view their schedule in the Our St. Jude patient app or in St. Jude MyChart. Check for any reminders or schedule changes.
3. Your child may then go to Pre-Clinic Assessment.
4. Check-in with the clinic patient representative, who will tell the clinic that you have arrived.
5. Have a check-up with a clinical care team member.
6. Obtain treatment.

Some patients may also get imaging tests (like x-rays, CT, or MRI) or blood tests, depending on their health condition. They may also meet with other support staff or visit another specialty clinic.
If you need extra help while at St. Jude, you can use the Best Upon Request (BEST) concierge service. This free service helps our patients and families with daily life. They can:

• Give you directions when you are lost
• Find wagons and wheelchairs
• Run errands, such as picking up dry cleaning
• Get food deliveries
• Prepare and mail packages
• Order and pick up tickets
• Provide information about Memphis

The BEST concierge service is located at the main lobby desk in the Chili’s Care Center or the Patient Care Center. You must fill out our Best Request Enrollment Form before making a request. You only pay for the cost of the goods and services BEST gets for you. Use cash or all major credit cards to pay the vendor or reimburse BEST. Concierge Services hours: Monday through Friday, 8 a.m.–7 p.m., Saturday through Sunday, 9 a.m.–5:30 p.m.

Email: Concierge.Services@stjude.org
Concierge Services desk: 901-595-4000

Chili’s Care Center desk: 901-595-8605
To call toll-free: Call 1-866-278-5833 and ask to be connected to the Concierge Services desk

Clinics and services

St. Jude offers a wide variety of clinics and services to help best meet the children we serve. We have clinics for treating many types of cancers, blood disorders, neurological conditions, infectious diseases, and genetic disorders. We also have services that support diagnosis and treatment, such as imaging services, surgery, anesthesia, dental and vision care, nutrition, a pharmacy, and a blood donor center, among many others.

We also offer services to support your child and your family along their care journey. This includes psychosocial services, such as child life, social work, music therapy, spiritual care services. We even offer a school program, as it is important for a child to continue to grow, develop, and live as normal as possible.