Patient Family-Centered Care Awards, Events, and Achievements

We honor those who support patient family-centered care (PFCC) at St. Jude Children’s Research Hospital with awards and events. We also keep track of many PFCC achievements.

Awards

The Jim Mobley Partner in Excellence Award Recipients

These staff members represent the PFCC core concepts and values. Patients and their caregivers nominate staff. Members of the Patient Family Advisory Council  help honor the winners.

Platinum Partners

Platinum Partner status honors PFCC volunteers for their loyal service. This is a lifetime role for these volunteers. They continue to be partners in the PFCC Program without needing to commit to a set adviser role.

Events

The Jim Mobley Partner in Excellence Nominees

The PFCC Champions event recognizes staff whose actions and attitudes promote and support patient family-centered care. The PFAC members help plan and host the event.

Annual Volunteer Appreciation Event

Each spring, Family, Guest and Volunteer Services hosts an event to thank volunteers from all over the hospital for their time, effort, and passion. All volunteers are invited and encouraged to attend. Many volunteers are honored for their number of hours served and their years of commitment.

Learn more about Volunteer Recognition

Achievements

As part of our Fiscal Year 2024 to 2028 Patient Family-Centered Care Strategic Plan, we have made significant progress in five key focus areas: equity and diversity, member engagement, caregiver support, spreading our philosophy, and outreach. Below is a summary of our accomplishments:

• Patient Family Advisory Council (PFAC): 18 caregivers are actively engaged as members of our PFAC, meeting eight times annually to provide valuable insights and feedback.
• Steering Councils: We established 8 new Steering Councils, each with over 10 advisers, to focus on critical areas such as Caregiver Support, Comprehensive Cancer Center, Hematology Clinic, Nursing, Patient Education, Patient Experience, Quality & Patient Safety, and Quality of Life. The chairs of these councils also serve on the PFAC, ensuring coordinated and holistic engagement across our entire system.
• Adviser Leadership: Caregiver advisers actively participate in decision-making by holding voting positions on several key committees, including the Institutional Quality & Patient Safety Council, Home Health Care LLC Board of Directors, Grievance Committee, and Ethics Committee.
• Caregiver Mentorship Program: A dedicated group of 84 caregivers serve as mentors, supporting patients and families at various stages—from diagnosis through bereavement. In 2024, we facilitated 282 unique mentor matches, held nearly 1,700 mentor encounters, and organized 67 group activities to connect advisers with patient families, providing critical emotional and practical support.
• "Caregiver’s Share" Podcast: We successfully launched Seasons 1 and 2 of our podcast, "Caregiver's Share," which is now publicly available, offering caregivers a platform to share their experiences and insights.
• St. Jude Voice Virtual Community: 650 patients and caregivers participate in our virtual community, providing valuable feedback through surveys on a variety of topics, including affiliate programming, patient comfort, discharge protocols, food options, and more. We conducted 40 surveys and activities, amplifying the diverse perspectives of our community.
• Internal Collaboration and Impact: Over 100 internal requests for caregiver adviser involvement have led to significant improvements across the organization. Caregiver advisers contributed to initiatives such as Nursing Care Team Week, Schwartz Rounds, educational seminars, and research evaluations. Their feedback helped enhance HPV vaccination rates, improve patient education materials, develop the shuttle tracker system, and create a bereavement newsletter.

These achievements highlight our ongoing commitment to supporting caregivers and integrating their valuable input into the fabric of our care delivery.

Learn more

Partner in Excellence

The annual Jim Mobley Partner in Excellence is selected from the previous PFCC Champions. The PFAC members vote to select the Partner in Excellence winner.

The winner is a staff member whose exceptional work for patient families helps support and grow the PFCC Program. They are long-term partners in promoting the PFCC core concepts.