Services and Support

What You Need to Know

An automated teller machine (ATM) for withdrawing cash is located next to Starbucks on the Richard C. Shadyac ALSAC Tower’s 1st floor.

On a case-by-case basis, the First South Financial Credit Union office on the plaza level of the Danny Thomas Research Center will cash Social Security checks, checks issued by St. Jude, and checks issued by cancer-care organizations. You must have a letter from Social Work to cash any foundation checks. The name on the check must exactly match your personal identification card. You should not sign your check until you get to the credit union or a bank.

Contact

First South Credit Union Hours:
Monday–Friday, 7:30 a.m.–4 p.m.
Phone: 901-595-3366

What You Need to Know

To donate whole blood or platelets, please call the St. Jude Blood Donor Center to make an appointment. St. Jude uses all products collected for our patients exclusively.

To donate, you must be in good health, at least 18 years old, and weigh at least 110 pounds.

Contact

Location: Patient Care Center, 1st floor
Hours: Monday–Friday, 8 a.m.–4 p.m.
Phone: 901-595-2024

What You Need to Know

To provide you with freedom and privacy, staff can call your personal cell phone, if you have one and wish to use it.

The clinic staff will call that number when they are ready to see your child.

Patient Registration will ask for a cell phone number each day. The number can change from visit to visit, depending on who brings your child to the hospital.

Contact

Patient Registration phone: 901-595-2010
Toll-free: 1-866-278-5833, extension 2010

What You Need to Know

All restrooms in patient care areas have changing tables.

A changing table for older teens and adults is in the family restroom in the hallway between the Chili’s Care Center lobby and the Marlo Thomas Center, just past the Registration desk. It is room number I1101. This changing table includes a safety rail and can support up to 440 pounds. You can adjust the table height using the remote control. Another adult changing table is in Family Commons on the second floor of the Patient Care Center.

What You Need to Know

The Concierge (con-see-AIR-zh) Services team, called BEST, can help with many non-medical tasks. You can ask them to:

• Run errands
• Order and picking up tickets
• Preparing and mail packages
• Help you get food deliveries 
• Help your family move from one housing facility to another
• Take and pick up laundry or dry cleaning
• Provide directions
• Help your family move from one housing facility to another
• Help you locate wagons and wheelchairs
• Answer general questions about the hospital and Memphis
• Direct you to others who can help you further

The service is free; you pay only for any goods or services that BEST gets for you.

When friends or family are allowed in the hospital, their first stop is at the Concierge Services desk. The staff can connect you and your guests or relay your messages.

Contact

Visit the BEST team at the main lobby desk in the Chili’s Care Center or the Patient Care Center Monday–Friday, 8 a.m.–4:30 p.m.

Concierge Services hours: Monday–Friday, 8 a.m.–7 p.m. Email: ConciergeServices@stjude.org or Cecilia.Barajas@stjude.org.
Concierge Services desk: 901-595-4000

Chili’s Care Center desk: 901-595-8605
To call toll-free: Call 1-866-278-5833 and ask to be connected to the Concierge Services desk.

What You Need to Know

Family Commons is a treatment-free zone open only to patients and families. It offers areas ranging from quiet nooks to lively playgrounds. You can get haircuts, paint pictures, take naps, attend classes, get short-term childcare, or grab snacks.

Family Commons is home to the Linda R. Hajar Family Resource Center, where families can use computers and take care of personal business needs. The Imagine Academy by Chili’s, Studio 262 Music Room, Housing and Patient Services, and a sacred space are also located in Family Commons.

Find more information about Family Commons in the Our St. Jude patient and family app.

Location/Phone

Second floor of the Patient Care Center
Phone: 901-595-5700

What You Need to Know

The hospital gift shop is located next to the Patient Care Center (PCC) lobby. The shop sells toys, stationery, candy, gifts, and personal care items.

The ALSAC Gift Shop is in the Tamer-Rashid Building (the ALSAC National Executive Offices building). This shop sells St. Jude branded merchandise such as logo apparel, home décor, drinkware, stationery, and accessories.

Contact

Hospital gift shop hours:
Monday–Friday, 8:30 a.m.–4 p.m.

ALSAC gift shop hours:
Monday–Friday, 9 a.m.–4:30 p.m.

Website: giftshop.stjude.org

What You Need to Know

You can get free lodging based on how far you live from St. Jude and on your child's appointment schedule. Please call or email Patient Services at least 24 hours in advance for details about overnight lodging.

We will arrange your stay at one of these facilities:

• Short-term lodging: Tri Delta Place, located on campus near the hospital, or a local hotel
  
• Extended-stay facilities: Ronald McDonald House or Target House
• Short-term and long-term stays: The Domino’s Village 

As soon as you get your child’s next appointment schedule, contact Patient Services to learn more about lodging. Housing placements are based on length of stay and medical needs.

Call or email Patient Services for housing guidelines. They can also share a list of hotels that offer a St. Jude discount for visitors.

Contact

Email: reservationrequest@stjude.org
Patient Services phone: 901-595-4501
Toll-free: 1-866-278-5833, extension 4501

What You Need to Know

St. Jude cannot be responsible for personal items that are lost or stolen. The hospital’s housing facilities have in-room safes where you can keep valuables. Even so, please avoid bringing valuables from home, such as jewelry or substantial amounts of cash.

A luggage checkroom is in the Patient Care Center (PCC) first floor lobby. The security officer at the information desk has a key to the luggage room. This is a temporary daily holding area for luggage and is not for long-term storage.

What You Need to Know

Friends and family may send mail for patients to this address:

Patient’s name (followed by "patient")
St. Jude Children’s Research Hospital
262 Danny Thomas Place
Memphis, TN 38105-3678

The mail will be delivered to the patient’s housing facility.

Family and friends may send FedEx, USPS or UPS packages directly to your housing facility:

• Target House I
  1811 Poplar Ave
  Memphis, TN 38104
• Target House II
  101 North McLean
  Memphis, TN 38104
• Ronald McDonald House
  535 Alabama Ave
  Memphis, TN 38105
• Tri Delta Place
  262 Danny Thomas Pl.
  Memphis, TN 38105
• The Domino's Village
  361 N. 3rd St.
  Memphis, TN 38105

U.S. Postal Service drop boxes are located near the front of the entrance to Tri Delta Place and near the south entrance of the Danny Thomas Research Center.

To mail a package, visit the BEST Upon Request concierge team. This team will prepare and send packages for you.

You can send letters and packages at regular postal rates. We can also offer you discounted FedEx rates.

What You Need to Know

St. Jude assists with meal costs for patients and family members, as well as for approved guests in hotels. For details about your meal account balance, please call Patient Services.

Look at the patient mobile app, Our St. Jude, for the Kay Kafe menu or to see when meal trucks are on campus.

Snack bags are offered free for outpatients who are at St. Jude for treatment. You can pick up snack bag tickets in Kay Kafe.

If you have food allergies, religious food restrictions, or other dietary requirements, please talk to a Kay Kafe staff member and your nutritionist. They will be happy to help you.

Kay Kafe accepts cash, St. Jude cafeteria meal accounts, Discover, MasterCard, Visa, American Express, and Apple Pay.

Contact

Kay Kafe hours:
Breakfast: 7–10 a.m. (7:30–10 a.m. on weekends and holidays)
Lunch: 11 a.m.–2 p.m.
Dinner: 4–7 p.m.
Kafe Express: 7–9 p.m.

Phone: 901-595-3307
Patient Services phone: 901-595-4501
Toll-free: 1-866-278-5833, extension 4501
Download Our St. Jude through the Apple Store or Google Play.

What You Need to Know

If you are from out of town and become ill while you are in the Memphis area with your child, your social worker can help you find local medical resources.

• If you have insurance, you can contact your insurance company to discuss your situation and ask them to help you find a provider in the Memphis area.
• If you are uninsured, a social worker can assist with finding local agencies that may accept uninsured patients or charge on a sliding fee scale.

If you take regular medicines, it’s a good idea to bring an extra supply in case you are in Memphis longer than expected. You can also ask your hometown doctor to use a national chain pharmacy so if you run out of medicine, your prescription can be transferred to a Memphis pharmacy.

What You Need to Know

You can visit the online patient portal called St. Jude MyChart to view parts of your child’s medical health record. To set up your account, call 901-595-4636 or fill out this this online form.

You can get a paper copy of your child’s record from Health Information Management Services.

Contact

If you need copies of part of your child’s medical record, call Health Information Management Services at 901-595-3680 (toll-free: 1-866-278-5833, extension 3680). You can also use the Medical Record Request Form in St. Jude MyChart and print the records you need.

For questions about St. Jude MyChart, call 901-595-4636. Toll-free: 1-866-278-5833, extension 4636.

What You Need to Know

The St. Jude Lounge in the Memphis International Airport is open only to St. Jude patients and families traveling for St. Jude appointments. The lounge features a play area, kitchen area, a quiet room, restrooms, and tables and chairs. Your family can enjoy beverages, light snacks, toys, books, games, and TVs. 

Contact

Located in the airport’s main concourse, near Starbucks and Chick-Fil-a.

• Sunday: 11:30 a.m.–7:30 p.m. 
• Monday: 11:30 a.m.–7:30 p.m. 
• Tuesday: 8 a.m.–7:30 p.m. 
• Wednesday–Friday: 6 a.m.–7:30 p.m. 
• Saturday: 7 a.m.–1:30 p.m. 

What You Need to Know

Music therapy uses music to address the emotional and physical well-being of patients during medical treatment. A clinical, evidence-based practice, music therapy can help to reduce stress, manage pain, and provide physical, emotional, or creative outlets. Music therapists work closely with the care team to best meet patient needs.

Music therapy includes listening to music, creating music, analyzing music, and therapeutic singing. Music therapy is effective in:

• Physical rehabilitation and facilitating movement
•  Increasing motivation to become more engaged in treatment
• Providing emotional support for patients and families
  
• Providing an outlet for expression of feelings

Contact

Phone: 901-595-3020
Toll-free: 1-866-278-5833, extension 3020

What You Need to Know

St. Jude MyChart is a tool to help you navigate your child’s care. With St. Jude MyChart, you can:

• Look at your child’s health record
• See your schedule and request appointments
• Access education and information about care and treatment
• Message your care team and ask questions
• Request prescription refills
• View test results and clinic notes

To set up your account, call 901-595-4636 or fill out the online form at stjude.org/mychartrequest.

After you set-up your MyChart account you can use the same username and password to login to Our St. Jude for even more features. 

Contact

For questions about St. Jude MyChart, call 901-595-4636. 
Toll-free: 1-866-278-5833, extension 4636.

What You Need to Know

The Parent Exercise Room inside the hospital is open to people 18 and older. Teens 13 and older can use the room only with a parent or guardian.

• No patients are allowed in the exercise room.
• Please follow all rules posted in the room.
  
• To enter, press the intercom outside the door and identify yourself to the security guard. The guard will unlock the door for you.

Contact

Located in the Patient Care Center, plaza level, Room BP001D

What You Need to Know

Free valet parking is available on campus for patient families. Ongoing construction projects will affect where you park. Security staff at the gates can direct you to a parking location.

Parking hangtag: If you plan to park on campus, you may get a parking tag from Security at the Patient Care Center (PCC) or Chili’s Care Center front desk. The tag allows you to drive through the St. Jude gate without stopping and to park in the St. Jude parking lot or garage. Your tag is valid for 6 months. Have your license plate number with you when you get the tag.

Contact

Valet parking hours:
Monday–Friday, 6:30 a.m.–6:30 p.m.

What You Need to Know

Patient Services helps families with transportation, lodging, and meals. Learn more about meals and snacks in the "Meals" section of this page.

When Patient Services is closed, Tri Delta Place staff can help you with transportation and lodging. Campus Transportation can also help with transportation needs.

Contact

Hours: Sunday 5–9 p.m.
Monday–Thursday, 7 a.m.–9 p.m.
Friday, 7 a.m.–6 p.m.
Closed on Saturdays and holidays

Patient Services phone: 901-595-4501
Toll-free: 1-866-278-5833, extension 4501

Patient Registration: 901-595-2010
Toll-free: 1-866-278-5833, extension 2010

What You Need to Know

St. Jude psychologists provide intervention to promote positive coping with difficult medical diagnoses and treatments. The Psychology Clinic also offers assessments to help understand your child’s thinking and learning. 

Contact

Phone: 901-595-3581
Toll-free: 1-866-278-5833, extension 3581

What You Need to Know

Your child’s doctor may ask the St. Jude Quality of Life for All (QoLA, pronounced ko-AH-la) team to help with treatment. This team has special training in:

• Pain and symptom management
• Communication
• Decision making
• Coordination of care

The team can also:

• Support you as you make difficult medical choices
• Help coordinate care with your primary St. Jude team and outside resources
• Help develop a plan of care that fits your goals, values, and beliefs
• Address emotional, social, and spiritual distress related to serious illness

Contact

If you are interested in Quality of Life services, ask your child’s primary clinic staff for a referral.

What You Need to Know

The St. Jude Imagine Academy by Chili’s is accredited as a Special Purpose School by Cognia. The School Program offers:

• Preschool through 12th grade hospital-bound instructional services
• Help with setting up homebound school services
• Support with IEPs and 504 Plans
• School re-entry services
• School advocacy services
• Enriching learning opportunities
• Explore Library

Contact

Phone: 901-595-1783
Toll-free: 1-866-278-5833, extension 1783

What You Need to Know

The Security department includes security officers and Memphis Police Department officers who control access and patrol campus. Security also provides these services:

• Vehicle lock-out help
• Vehicle assistance
• Security escort to vehicles after dark
• Luggage storage at the Patient Care Center (PCC) lobby desk
• Shuttle service, which helps patients and families travel between the hospital and the housing facilities

Contact

Phone: 901-595-4444

What You Need to Know

Helping Hands volunteers go wherever they are needed in the hospital to sit with children whose parents need a brief break. Sessions last up to 2 hours.

You might use the service if:

• St. Jude staff needs to speak to parents in private
• Siblings need care while patients are being treated
• Parents need a break for dinner, laundry, or an errand to housing
• Parents need a brief “mental health” break

Ask your nurse, social worker, or any other clinical care staff to request a Helping Hands volunteer. All requests should come through a staff member.

Please give as much advance notice as you can.

Contact

Helping Hands respite care is available:

Monday–Friday, 9 a.m.–9 p.m.
Saturday–Sunday 11:30 a.m. –5:30 p.m.

What You Need to Know

Hospital shuttle buses will take you back and forth between St. Jude, Ronald McDonald House, Target House, Tri Delta Place, The Domino's Village, or your hospital-designated hotel.

The buses run every 30 minutes. Find a shuttle bus schedule on the Our St. Jude mobile app, at the Guest Services desk in the Patient Care Center (PCC) lobby, or at the front desk of each housing facility.

Visit the patient Parking page for updated information on shuttle buses.

Contact

The shuttle buses run a continuous loop:

Monday–Friday, 5:30 a.m.–11 p.m.

For special transport requests, including early pick-up or after-hours transport, call Security at 901-595-4444 or Patient Services at 901-595-4501 for shuttle service from housing.

For emergencies, call 911.

What You Need to Know

During your child’s illness, you may have spiritual questions or need someone to listen to you or pray with you. At these times, please call a chaplain in Spiritual Care Services. The chaplains are here to:

• Help you as spiritual friends, whatever your needs
• Provide grief counseling, worship opportunities, sacraments, and pastoral visits
• Meet you where you are and help you explore how your faith can be a source of strength and comfort—not to judge you or to change what you believe
• Connect you with local churches, synagogues, mosques, or other local religious groups, if requested

Contact

St. Jude has a Sacred Space in Family Commons on the 2nd floor of the Patient Care Center (PCC).

It is always open as a quiet place to meditate or pray. Activities with spiritual themes are offered there.

St. Jude also has a chapel on the 1st floor of the PCC.

To reach a chaplain 24 hours a day, call 1-866-278-5833 and ask the operator to page the on-call chaplain.

To request prayer, email prayer@stjude. org.

What You Need to Know

If you need to borrow an iPad, laptop, or headphones during your time on campus, the hospital’s TechShare program/Linda R. Hajar Family Resource Center can help.

• Devices are available on a first-come, first-served basis weekdays from 8:15 a.m. to 3:30 p.m.
• Patients or caregivers 18 years and older can check out the devices.
• The items are for use only while families are on campus and must remain on campus at all times.
• The devices have tools to support people with hearing or visual impairments.

The center also offers copy, printing, faxing, and scanning services.

Contact

You can check out devices in the Linda R. Hajar Family Resource Center located in Family Commons. 

Phone: 901-595-5700.

What You Need to Know

Courtesy phones are offered in locations across the St. Jude campus for making local and collect calls. Dial 9 to get an outside line.

All inpatient rooms have phones that can be used for making local calls. Dial 9, plus the number.

What You Need to Know

The Together by St. Jude™ online resource offers information, education, and community for childhood and adolescent cancer patients, survivors, and their families, no matter where they receive treatment. The resource provides trustworthy information validated by St. Jude experts on topics that include diagnosis, treatment, side effects, emotional health, life after cancer, and more. The site has been translated into many languages and regularly adds new ones.

The site offers:

• Medical information on many diseases, medicines, and therapies
• Practical resources to help with day-to-day concerns
• Videos and stories from others who have walked similar paths
• The Together by St. Jude™ Community, a safe and welcoming platform for patients, survivors, and families to offer each other support and advice
• The Together by St. Jude™ Blog, which features a variety of voices on timely topics related to pediatric cancer and blood disorders
• Teens & 20s, a minisite for adolescents and young adults

Contact

Visit together.stjude.org

What You Need to Know

St. Jude offers families transportation to patient medical visits that are away from the hospital campus. Please arrange this service 24 hours in advance if you can. 

This help is for patient medical visits only.

Contact

To request a ride to an outside medical appointment, visit Patient Services on the Patient Care Center (PCC) plaza level or call 901-595-4501. Toll-free: 1-866-278-5833, extension 4501.

When Patient Services is not open, Patient Registration can help with these requests.

Patient Registration phone: 901-595-2010
Toll-free: 1-866-278-5833, extension 2010

What You Need to Know

St. Jude offers help with travel plans and costs for 3 people (the patient, 1 parent or guardian, and 1 adult of the family’s choosing) for planned treatments and checkups.

If other family members or guests need help with travel, make a request to Housing and Patient Services. If approved, St. Jude will cover travel costs for those people.

St. Jude will also cover round-trip travel costs for 1 parent or caregiver to travel to and from the hospital twice a month. This is for travel within the continental U.S. Housing and Patient Services will evaluate requests for families who live outside the approved area.

Families who live 250 miles or more from St. Jude can travel by plane, bus, train, or car. If a family chooses to drive, and the trip distance is 400 or more miles one way, St. Jude will pay for 1 night in a hotel room to divide the trip over 2 days, if needed.

You must request all help with travel (plans and costs) in advance:

• Arrange domestic air travel 14 days before the appointment date, or as soon as you receive your child’s next appointment schedule.
• Request international air travel 60 days before your child’s next appointment.

Contact

Patient Services phone: 901-595-4501
Toll-free: 1-866-278-5833, extension 4501

Travel Office phone: 901-595-5000
Toll free: 1-866-278-5833, extension 5000

Visit stjude.org/treatment/housing for more information about specific mileage and travel reimbursement. 

What You Need to Know

Wagons and wheelchairs are available in the lobby of the Chili’s Care Center. Be sure to choose one that has “ready to roll” tape across it. This means it was cleaned since the last child used it. This is important to help keep your child healthy.

What You Need to Know

HopeNet is a free service St. Jude offers to give patients and families secure access to the internet, personal email, and external VPN services from anywhere on campus. This includes Tri Delta Place, Target House I and II, and The Domino's Village.

HopeNet is like Wi-Fi service at a coffeeshop, hotel, airport, or other venue. Open the wireless connection window on your device and select HopeNet.

Security measures are in place to provide some level of protection. Even so, your device can still be exposed to viruses and other threats while using HopeNet. St. Jude cannot and will not be responsible for damages that result from incorrect or incomplete security settings, or lack of proper, up-to-date virus protection.

Contact

Read how to connect to HopeNet.

For support with wireless network access, call the Service Desk at 901-595-2000. The Service Desk is open 24/7.