Changing your password on multiple macOS computers

The first time you sign into a macOS or Windows computer, your St. Jude identity is used to create a local, mobile, or cached account. When it’s time to change your password, every computer where you have signed in with your St. Jude identity will have to be synced to match your new password.

 
 

How to change your password

Step 1 – Plan Ahead

  1. Information Services has optimized the password change process for our newest supported OSes. Make sure you run all your OS updates and upgrades before changing your password.
  2. Don’t let your password expire. You will have a better experience if you change your password BEFORE it expires.
  3. Work within your schedule and set aside enough time to visit each of your computers to ensure your password is or has synced immediately after you change it.
  4. Pick a primary computer. This is the device you consider to be the most vital to your productivity and will be where you perform the St. Jude Identity password change.
  5. Remember your old passwords, as they might be needed to sync your new password the first time.

Step 2 – Password Status

If your password is already expired or you have forgotten your password, go to https://myid.stjude.org. Use the Forgot/Expired link and follow the onscreen instructions. Once completed, skip to Step 4. 

Step 3 – Change Your Password0

  1. On your primary computer, follow one of the KBs below to change your password.
    • My primary computer is Windows 10 or newer - if off campus, connect to VPN, press ctrl + alt + Del and select “Change a password” then follow the onscreen instructions.
    • My primary computer is macOS Big Sur (11.0) or newer
    • My primary computer is macOS Catalina (10.15.7) or older – You will need to upgrade your device to at least macOS Big Sur (11.0). Launch "Self-Service" and run the "macOS Big Sur In-Place Upgrade" job. If you do not see the upgrade job please reach out to the ServiceDesk. After the upgrade is completed follow the instructions for macOS Big Sur (11.0) or newer.

Step 4 – Sync

  1. On your additional computers, follow the KBs/instructions below in each scenario that is applicable to sync your password.

    • Windows – if off campus, connect to VPN, press ctrl + alt + Del and select “lock” then unlock with your new password.

    • macOS Big Sur (11.0) or newer – Click “Connect” in the Jamf Connect menu bar item and follow the onscreen instructions.

    • macOS Catalina (10.15.7) or older – You will need to upgrade your device to at least macOS Big Sur (11.0). Launch "Self-Service" and run the "macOS Big Sur In-Place Upgrade" job. If you do not see the upgrade job please reach out to the ServiceDesk. After the upgrade is completed follow the instructions for macOS Big Sur (11.0) or newer – Click “Connect” in the Jamf Connect menu bar item and follow the onscreen instructions.
 
 

Change or Reset Password macOS Big Sur and Newer

Introduction

On a Mac Running macOS Big Sur 11 or newer, you have a local account that is synced with your St Jude account via a menu bar application called jamf Connect. This local account on your mac allows you to login, unlock, and decrypt your Mac. When you change your St Jude password your local account needs to be synced so that you will only have to remember one password across your St Jude applications and devices. When it’s time to change your password please follow the steps below.

Instructions

  • Click the “jamf Connect” icon in your menu bar and select “Connect…” then go back and select “Change Password…”.
screenshot of change password menu

If you see the window below:

screenshot of change password form
  1. Type in your current password.
  2. Create a new password.
  3. Verify it.

If you see the window below:

Office 365 signin window
  1. Login then follow the onscreen instructions to change your password.
  2. Once you have changed your password, click “done” at the bottom of the window.
  3. Jamf Connect will then give a failure, then ask you for your new password.
  4. Entered your new password.
  5. It will ask for your current local mac password, this is your old password you just changed, enter that. 

Your local password is now synced with your new St Jude password.

 
 

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