Frequently asked questions

 
Runners entering the St. Jude campus.
 
 
 
 
 

Registration

 

When does registration open?

  • St. Jude Heroes Invitation Only Registration is open March 5th-March 7th, 2004.
    •  Participant must commit to raise $750 (Bronze Hero), $1750 (Silver Hero), $4000 (Gold Hero), $6,500 (Platinum Hero), $10,000 (Platinum Premier Hero) and hit fundraising minimum by December 20, 2024
  • St. Jude Heroes registration is open to the public March 7th-May 31st.
    • Participant must commit to raise $750 (Bronze Hero), $1750 (Silver Hero), $4000 (Gold Hero), and hit minimum by December 20, 2024.
    • First come, first served. Upgrade options are based on availability. General registration (no fundraising commitment/minimum) opens June 1, 2023 until all races sell out.
  • General registration (no fundraising commitment/minimum) opens June 4, 2024 until all races sold out.

What are the age restrictions by distance?

  • Marathon:  16 years old or older
  • Half Marathon:  14 years old or older
  • 10K: 12 years old or older
  • 5K:  There is no minimum age, but participants under 12 years old must be accompanied by an adult
  • 2-Race Challenge: 14 years old or older
  • For all races, if a participant is under 18 years of age, a parent or legal guardian must sign the registration form.  Proof of age may be required.

Can I change my race distance or race type?

Please see the Participant Type Change Policy.

Can I reset my username or password?

Go to our website www.stjude.org/marathon and select HERO LOGIN in top right corner. Select FORGOT LOGIN INFO.  

I registered as a general participant. Why does my confirmation say that I'm a St. Jude Hero?

While fundraising is not required for general registrants, every participant receives a personalized St. Jude Heroes fundraising page, along with tools and guidance on how to fundraise. Registration fees ensure we're able to put on a great race, but those wishing to make a donation to St. Jude are strongly encouraged to fundraise or donate directly to the event.

Fundraising is a great way to enhance your race-weekend experience, and to help us make sure that families never receive a bill from St. Jude for treatment, travel, housing or food. In appreciation, all participants who fundraise will receive recognition items. Learn more.

Can I transfer my registration from one race distance to another?

Yes, but only if the race you want to switch to is not already sold out. You'll be charged the difference in entry fees in effect at the time of upgrading. If downgrading (from a Race Challenge to a single distance), a refund will not be provided. Please note: A participant who completes a race other than the one for which they are registered will not be eligible for any awards (i.e., not be listed as a finisher with an official time).

Registration changes from in-person to virtual or virtual to in-person must be requested by October 15, 2023 at 11:59 p.m. CST by emailing marathon@alsac.stjude.org.

To switch races, email marathon@alsac.stjude.org. You may only switch race distance once.

Can I change my registration information?

Yes. From your participant center, navigate to the Event Registration Tab. Here you can change your address, phone number, email address, shirt size, personalized bib name, emergency contact information, and user name and password. The final date to request these changes will be October 15th.

If you have other changes, please email marathon@alsac.stjude.org.

How can I request a copy of my confirmation email?

You can request your confirmation email be resent by completing this form.

Can I transfer or give my bib number to another participant or someone else?

We have a no-transfer policy.  It is imperative that the registration data associated with your bib number belongs to you, the participant. If we become aware that a runner has participated in one of our events with a bib that is not registered to that runner, both the runner and the person to whom the bib is registered will be prohibited from participating in subsequent St. Jude Memphis Marathon Weekend events for a minimum of two years.

What is your cancellation and refund policy?

In-Person Event Cancellation and Change Policy

St. Jude Heroes

Cancellation: Your registration as a Platinum Premier, Platinum, Gold, Silver or Bronze St. Jude Hero is a fundraising commitment to the kids of St. Jude. Your registration may be cancelled only under the following extenuating circumstances:

  • Medical injury, with a valid doctor’s note on office letterhead
  • Pregnancy, with a valid doctor’s note on office letterhead
  • Military deployment, with a valid letter from the commanding officer

Please note: if your cancellation is approved based on one of the above extenuating circumstances, there are no refunds, transfers between participants or to a new participant, nor any deferments to a future St. Jude Memphis Marathon Weekend or other St. Jude Heroes event. All program fees and funds raised to date will be donated to the kids of St. Jude.

Changes: You may make a one-time registration change to participate in-person and must request this change by Sept. at 11:59 p.m. CST by emailing marathon@alsac.stjude.org.

General Participants

  • Cancellation: You may cancel your registration at any time. There are no refunds. All registration fees and funds raised to-date will be donated to the kids of St. Jude.
  • Changes: You may make a one-time registration change to participate in-person and must request this change by September 30th at 11:59 p.m. CST by emailing marathon@alsac.stjude.org. There are no transfers between individuals nor any deferments to a future St. Jude event. All funds raised will be donated to the kids of St. Jude. 

What are my options if the In-Person Event, for reasons outside of the event’s control, transitions completely to the Virtual Experience? 

St. Jude Heroes

  • You may choose to remain at your current commitment level, downgrade to a lower commitment level, switch to a general participant option or cancel your registration.
  • Refunds for the St. Jude Heroes program fee are available should you choose to cancel your registration and must be requested via marathon@alsac.stjude.org within three business days of your cancellation.
  • No transfers between individuals nor any deferments to a future St. Jude event will be permitted. All funds raised will be donated to the kids of St. Jude.

General Participants

  • You may switch to the virtual experience or cancel your registration.
  • Refunds are available if you choose to cancel your registration and must be requested via marathon@alsac.stjude.org within three business days of your cancellation.
  • No transfers between individuals nor any deferments to a future St. Jude event will be permitted. All funds raised will be donated to the kids of St. Jude.

What are my options if the In-Person Event, for reasons outside of the event’s control, reduces the In-Person capacity?

In-person participation may be prioritized by factors including registration date and participant type. If event capacity does not permit you to participate in person in the 2024 St. Jude Memphis Marathon Weekend, the following options are available:

St. Jude Heroes

  • You may choose to remain at your current commitment level, downgrade to a lower commitment level, switch to a general participant option or cancel your registration.
  • Refunds for the St. Jude Heroes program fee are available should you choose to cancel your registration and must be requested via marathon@alsac.stjude.org within three business days of your cancellation.
  • No transfers between individuals nor any deferments to a future St. Jude event will be permitted. All funds raised will be donated to the kids of St. Jude.

General Participants

  • You may switch to the virtual experience or cancel your registration.
  • Refunds are available if you choose to cancel your registration and must be requested via marathon@alsac.stjude.org within three business days of your cancellation. No transfers between individuals nor any deferments to a future St. Jude event will be permitted. All funds raised will be donated to the kids of St. Jude.

What is the Virtual Experience cancellation and change policy?

St. Jude Heroes

Cancellation: Your registration as a Platinum Premier, Platinum, Gold, Silver or Bronze St. Jude Hero is a fundraising commitment to the kids of St. Jude. Your registration may be cancelled only under the following extenuating circumstances:

  • Medical injury, with a valid doctor’s note on office letterhead
  • Pregnancy, with a valid doctor’s note on office letterhead
  • Military deployment, with a valid letter from the commanding officer

Please note: if your cancellation is approved based on one of the above extenuating circumstances, there are no refunds, transfers between participants or to a new participant, nor any deferments to a future St. Jude Memphis Marathon Weekend or other St. Jude Heroes event. All program fees and funds raised to date will be donated to the kids of St. Jude.

Changes: You may make a one-time registration change to participate in-person and must request this change by October 15th at 11:59 p.m. CST by emailing marathon@alsac.stjude.org.

General Participants

  • Cancellation: You may cancel your registration at any time. There are no refunds. All registration fees and funds raised to-date will be donated to the kids of St. Jude.
  • Changes: You may make a one-time registration change to participate in-person and must request this change by October 15th at 11:59 p.m. CST by emailing marathon@alsac.stjude.org. There are no transfers between individuals nor any deferments to a future St. Jude event. All funds raised will be donated to the kids of St. Jude.

When will registration close?

Registration ends the Tuesday before Thanksgiving or when a distance sells out.

 
 
 

FY25 Race Weekend

 

Are strollers or non-racing wheelchairs allowed on the course?

Due to safety concerns, we do not allow the following on the marathon, half marathon, 10K or 5K courses:

  • strollers
  • baby joggers
  • unapproved non-racing wheelchairs
  • animals
  • skateboards
  • rollerblades
  • bikes, etc.

Is there a course time limit for each race?

Yes. Starting when the last corral (or last participant) crosses the start line, the time limits for each race are:

  • Marathon:  6½ hours
  • Half marathon: 4 hours 20 minutes
  • 10K: 2 hours
  • 5K:  1½ hours

When and where will the finishing times be posted?

Official will be posted on our race results page within 24 hours after the event is completed. In addition, your racing bib will contain a QR code you can scan after you finish your race for real-time, personalized results.

Are hydration vests or backpacks allowed on course?

You are permitted to wear hydration vests or backpacks. Please ensure that no part of your race bib is covered to accurately capture timing information.

Will sports drinks and gels be available on the course?

Gatorade will be at each Hydration Station. GU Energy Gel, in a variety of flavors, will be available at Hydration Stations near mile marks 12.7, 16.5, 19.2 and 23.2.

Will sports drinks and gels be available on the course?

Gatorade will be at each Hydration Station. GU Energy Gel, in a variety of flavors, will be available at Hydration Stations near mile marks 12.7, 16.5, 19.2 and 23.2.

Does the marathon have pace groups?

Yes. If you're targeting a certain finish time, pace teams will be available on race day. Pace team members will also be at the expo to answer your questions.

Can I transfer or give my bib number to another participant or someone else?

We have a no-transfer policy.  It is imperative that the registration data associated with your bib number belongs to you, the participant. If we become aware that a runner has participated in one of our events with a bib that is not registered to that runner, both the runner and the person to whom the bib is registered will be prohibited from participating in subsequent St. Jude Memphis Marathon Weekend events for a minimum of two years.

What if the race distance I want to run is sold out?

You can race down, Marathon to Half-Marathon or 10k to 5k., without officially switching to that distance. However, you will not qualify for any awards, if applicable. Please note that Marathon or Half-Marathon participants cannot run down to the l0k or 5k as they start at different times and the l0k & 5k are sold out. Please also ensure you receive the correct medal at the finish line.

Can I change my start corral?

You can move back corrals, but you cannot move forward.

What are my options if the In-Person Event, for reasons outside of the event’s control, transitions completely to the Virtual Experience? 

St. Jude Heroes

  • You may choose to remain at your current commitment level, downgrade to a lower commitment level, switch to a general participant option or cancel your registration.
  • Refunds for the St. Jude Heroes program fee are available should you choose to cancel your registration and must be requested via marathon@alsac.stjude.org within three business days of your cancellation.
  • No transfers between individuals nor any deferments to a future St. Jude event will be permitted. All funds raised will be donated to the kids of St. Jude.

Shipping in-person item to Heroes who missed the event:

All participants and Heroes registered for in-person events must attend the expo to receive their items. Items will not be shipped to Heroes registered for an in-person event who do not attend the expo.

 
 
 

Virtual experience

 

What are my participation options?

We are offering the following virtual options. Your virtual experience includes a:

Do I have to fundraise to be part of the virtual experience?

No, fundraising is not required for general participants. Bronze, Silver, Gold, Platinum and Platinum Premier St. Jude Heroes have a fundraising commitment with exclusive virtual benefits. Should you choose to fundraise as a general participant, you can earn great recognition items.

How do I submit my time?

If you did not use the RTRT.me app to track your run, you will still need to upload your time to RTRT.me for qualifying race results. To upload your time:

  1. Claim your race profile if you have not already. The link to do so is sent via email with a subject line: 2024 St. Jude Memphis Marathon Weekend – Claim Your Race Profile. 
  2. Click on your event.
    • If event does not pop up, you will need to search your event.
  3. Select the “import” button at the bottom of the screen.
  4. Select “import activity” and choose the appropriate option.
  5. Input finish time and select send.

All self-reported times must be uploaded no later than December 23rd.

Will there be awards for virtual participants?

No. Virtual participants will not be eligible for awards.

Can I still qualify for the Boston Marathon?

Unfortunately, a virtual marathon time is not acceptable as a Boston Marathon qualifying time.

What items are shipped to virtual participants?

Virtual Participants receive a long sleeve event shirt and finisher medal.

Is there a virtual toolkit?

Not at this time.

What date can I begin redeeming merchandis on the giftshop as a Virtual Hero?

November 15th.

Do I have to run my race during race week? Or can I run at another time?

If you signed up for the 2-Race Challenge, you'll run your distances in the weeks leading up to race week, with your final distance completed during race week. If you signed up for a single distance, you'll complete this race during race week. Virtual Runners can complete their race between October 4th thru December 7th, 2024.

When will I receive my race gear?

All race gear will begin shipping in November 2024. Please ensure your correct address is updated in your participant center.

Can I accumulate miles instead of run my race all at once?

You will need to complete your distance/s all at once.

Can I do my race on a treadmill?

Yes, but you will need to manually upload your time in the RTRT.me app.

  1. Claim your race profile if you have not already. The link to do so is sent via email with a subject line: 2024 St. Jude Memphis Marathon Weekend – Claim Your Race Profile. 
  2. Click on your event.
    • If event does not pop up, you will need to search your event.
  3. Select the “import” button at the bottom of the screen.
  4. Select “import activity” and choose the appropriate option.
  5. Input finish time and select send.

I am a 2-Race challenge participant. Where do I get my medal?

Yes, but you will need to manually upload your time in the RTRT.me app.

  1. Claim your race profile if you have not already. The link to do so is sent via email with a subject line: 2024 St. Jude Memphis Marathon Weekend – Claim Your Race Profile. 
  2. Click on your event.
    • If event does not pop up, you will need to search your event.
  3. Select the “import” button at the bottom of the screen.
  4. Select “import activity” and choose the appropriate option.
  5. Input finish time and select send.
 
 
 

Event

 

What is Juice Plus+?

Juice Plus+® has proudly sponsored the St. Jude Memphis Marathon Weekend since the event first ran in 2002, making great strides in raising funds and awareness for kids’ health and for St. Jude Children’s Research Hospital.

In addition to serving as presenting sponsor, Juice Plus+ encourages their corporate employees and sales partners to participate as St. Jude Heroes and hosts a spirit station along the course, featuring Memphis music and entertainment

Offering a line of plant-based products formulated to support good health, Juice Plus+ is committed to inspiring healthy living around the world and enabling healthy change. Initiatives include:

  • The Juice Plus+ Foundation, partnering with organizations that help kids and their families get the good nutrition they need in communities worldwide
  • Healthy Starts for Families, empowering families to make simple, healthy changes, and documenting the lasting benefits via the Family Healthy Study

How can I volunteer?

Please visit Marathon Volunteer Page.

 
 
 

Fundraising

 

What is the St. Jude Heroes program?

Participants who fundraise at least $250 for St. Jude while training for any St. Jude Memphis Marathon Weekend race earn the title of St. Jude Hero.

The St. Jude Memphis Marathon Weekend is the largest single-day fundraising event for St. Jude. Registration fees help us put on a great race, but fundraising is the best way to support the kids of St. Jude.

There are two ways to be a St. Jude Hero:

  • Sign up prior to general registration at the Platinum Premier, Platinum, Gold, Silver or Bronze fundraising level, and get exclusive benefits and race-weekend perks.
  • Register during general registration and raise at least $250. You'll earn a St. Jude singlet or tech shirt to wear race weekend, and have the chance earn other prizes based on how much you raise.

Learn more about becoming a St. Jude Hero.

Where can I find the list of Heroes virtual benefits?

See a list of virtual benefits on our St. Jude Heroes page.

If I register at one fundraising level but raise as much as another fundraising level, will I automatically be upgraded?

No. Please see our St. Jude Heroes Upgrade Policy.

Can I cancel my fundraising commitment?

Your registration as a Platinum Premier, Platinum, Gold, Silver or Bronze St. Jude Hero is a fundraising commitment to the kids of St. Jude. Your registration may be canceled only under the following extenuating circumstances:

  • Medical injury, with a valid doctor’s note on office letterhead
  • Pregnancy, with a valid doctor’s note on office letterhead
  • Military deployment, with a valid letter from the commanding officer

Upon cancellation based on one of the above extenuating circumstances, you will be released of your 2024 fundraising commitment via email communication.  No refunds, transfers between individuals, nor any deferments to a future St. Jude Heroes event will be permitted. All program fees and funds raised to date will be donated to the kids of St. Jude.

Changes: If you are unable or uncomfortable with attending the in-person event, you may make a one-time registration change to participate virtually. All changes must be requested by October 15 at 11:59pm CT. Please note: No refunds, transfers between participants or to a new participant, nor any deferments to a future St. Jude event will be permitted. All program fees and funds raised to date will be donated to the kids of St. Jude.

What happens if I don't meet my fundraising goal by race day (Platinum Premier - $10,000 Platinum - $6,500, Gold – $4,000, Silver – $1,750, Bronze – $750)?

As a Platinum Premier, Platinum, Gold, Silver or Bronze St. Jude Hero, your race entry and benefits are tied to your fundraising level. In July and August, you’ll be asked to secure your commitment to fundraise for the kids of St. Jude by providing your credit card information. At that time, you can donate to yourself to reach your fundraising goal, or we’ll keep your card on file until the fundraising deadline (December 20, 2024).

In the unlikely event you still haven’t met your goal by December 20, 2024, we will fulfill the remaining amount of your fundraising commitment with your credit card information.

Do all event proceeds go to St. Jude?

We do our best to keep costs at a minimum, but, as with any major event, there is an expenditure associated with all of our races. Registration fees cover the majority of event costs, and once all fees are paid for the event's production, remaining proceeds go back to St. Jude.

Registration fees, then, are not a guaranteed donation to the kids of St. Jude. We rely on the fundraising efforts of our participants, and encourage all participants and volunteers to donate or raise funds for St. Jude.

Why Fundraise

 
 
 

General Questions

 

How do I schedule a hospital tour?

Due to high demand and keeping the safety, health and consideration of our patients and their families at front of mind, there are no in-person hospital tours available at this time.

 
 

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