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Remote Access

Technology resources and services to keep you connected to St. Jude while working off campus

St. Jude Information Services provides these tools to enable remote access to important applications and services. For assistance with access, please contact the IS Service Desk using ServiceNow or by dialing (901) 595-2000.

First time login:

Before logging into St. Jude computers or applications, you must set the password on your St. Jude account.

  1. Your St. Jude username and temporary password has been provided to your hiring manager
  2. Go to https://expired.stjude.org to use your temporary password to set your new password
  3. If you know your username but don’t have your temporary password, visit https://myid.stjude.org and use Forgot Password to set your new password
  4. Once you’ve set your new password you can use this to log into St. Jude computers and applications

Access Applications

You can connect to key applications directly from your laptop using your Microsoft login. This does not require a VPN connection or being on a St. Jude device.

How to log in

Username: St. Jude username@stjude.org - e.g., jsmith14@stjude.org,
plus St. Jude password

Hold meetings

Teams supports real-time online collaboration with other St. Jude employees. Teams Meetings and Calls help coworkers stay connected whether working remotely or in the office. Open O365 or download the Teams mobile application.

Meetings involving St. Jude employees and non-St. Jude employees can be scheduled and held remotely using Webex. The St. Jude system has capacity for 4,200 concurrent people scheduling meetings with up 1,000 people per call. Directions for hosting a Webex meeting.

Webex is automatically available on your St. Jude issued device. To add this application to your personal laptop or desktop, use this link: Download Webex Meetings for your personal computer.

Meeting Platform Help

General Instructions & Troubleshooting

Office 365 Instructions

 
 
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