myid.stjude.org

MyID is an identity self-service portal that provides St. Jude staff a place to update information about themselves. The information that is entered and updated in this system can then be used to verify your identity, similar to the way your online banking website may ask for your username and password, and answer a question about yourself. This is called multi-factor.

More of St. Jude’s systems and services are “in the cloud” meaning they are no longer physically located here on campus. These systems and services may house sensitive information about our patients, their families or even ourselves. To ensure that this data is secure, you may have to use multiple factors to login.

These factors include:

• Password
• One time code by email
• Text message to your mobile phone
• Call to your desk phone
• Call to your home phone
• Call to your mobile phone
• SecureAuth OTP mobile app

Anytime you update your information in the Phonebook it is updated in Active Directory, which then updates the MyID portal.

Some information, like office phone, is visible to everyone via the Global Address List in Outlook or in the Phonebook; however, mobile phone, home phone, and other email will not be visible.

The SecureAuth OTP mobile app is an easy to use generator for One Time Passwords (OTP). The mobile app enables your phone, tablet, laptop or desktop to generate the one-time code required for systems that require two-factor authentication, while ensuring it meets top security standards.

The SecureAuth OTP mobile app by design has extra security built-in. Some services may require the use of the SecureAuth OTP app because of the extra security it provides.

You will need to install the mobile app on your devices from the app store. Open the app, when it prompts you for the server URL enter "auth.stjude.org" and then login using your St. Jude network username and password. You will be prompted to provide a second factor (call or text to your phone, etc.). You will then be prompted to set a four digit Personal PIN and confirm it. You will need to enter this PIN each time you use the app. The app will now start generating codes for you.

If your St. Jude Password expires before you get a chance to reset it or you don’t have a St. Jude provided computer then you can use MyID to reset your password.

If your password isn’t expired and you have one St. Jude provided device, please use your device’s password reset function to ensure the smoothest reset experience.

If you have multiple devices (laptops, desktops) please use these instructions for the smoothest reset experience.

To reset your password, open an Internet browser and in the address bar at the top type myid.stjude.org and press Enter. Enter your username and submit. Click the Password Reset link. When you arrive at the Password Reset page, login using your St. Jude network username and password. You will be prompted to provide a second factor (call or text to your phone, etc.). Once you complete the second factor you can enter your new password and click the Submit button. That’s it, you’re done! You can now start using your new St. Jude password.

If you know your password is expired or receive a message that your password is expired via the Password Reset portal click on the Expired Password? link on the Password Reset portal or go directly to https://auth.stjude.org/secureauth32/. Enter your username, complete your second factor, and enter your old password and new password twice. You will receive a message when you password is successful changed.

Forgot your password? No problem. Simply open an Internet browser and in the address bar at the top type myid.stjude. org and press Enter. Enter your username and submit. Click the Forgot Password link. You will be prompted to complete two steps to verify your identity. After completing the first factor (call to your phone, text message, etc.) you will need to complete a second factor such as a code to your external email. Once that’s done, you are ready to change your password. Enter your new password and click Submit. Your password has been changed and you are ready to start using your new password.

If your account is locked from too many failed attempts, you can unlock your account from the MyID site. Open an Internet browser and in the address bar type myid.stjude.org and press Enter. Enter your St. Jude username and click Submit. Select Account Unlock from the menu. Enter your St. Jude username. Once you complete the second factor (call or text to your phone, etc.) simply click unlock and you are done.

For further assistance, please contact the Help Desk, ext. 2000 or 1-901-595-2000 from off campus.