Kathryn Berry Carter, CAVS, CDVS

Kathryn Berry Carter has been at St. Jude since 2000. She first served as the Director of Volunteer Services before adding Patient and Family-Centered Care (PFCC) and Guest/Concierge Services disciplines to her team.

As the Director of Family, Guest and Volunteer Services, Carter listens to volunteer and patient stories and suggestions and partners with caregivers to shape future policies and practices. Carter highlights the incredible contributions of our volunteers by aligning their work to the hospital's mission, values and strategic plans. Working with Guest and Concierge Services, Carter guarantees that our patient families have access to the things that make life easier like arranging for food delivery and helpers to run errands and pick up groceries.

“Volunteers bring a sense of positivity, encouragement, hope and fun in what is otherwise a clinical environment," Carter says. "Our patient and parent advisers use their first-hand knowledge from their time at St. Jude to improve patient quality and safety, support other families on their journey, collaborate with and educate staff, and ensure that new initiatives positively complement the patient experience.”