How Facebook Fundraising donations work – St. Jude Children's Research Hospital

How can I donate to St. Jude on Facebook?

• You can donate to St. Jude through Facebook in several ways: 
  • to someone else's St. Jude fundraiser
  • create your own fundraiser: see our tips for successful fundraising
  • directly via the St. Jude Facebook page
• See Facebook's helpful steps in "How do I donate to a fundraiser or charitable organization on Facebook?"

If I've donated on Facebook, what happens next?

• When someone donates to a charity on Facebook, the money will be distributed to the charity in a rolling 2-week payout cycle. See Facebook's "How are donations made on Facebook distributed to nonprofits?"
• Facebook covers processing fees, so 100% of donations to St. Jude are sent to the organization. See Facebook's "Are there fees for donations made on Facebook?"

Are there different ways to create a fundraiser?

• There are several ways to create a fundraiser: 
  • Read how to create a personal fundraiser or a fundraiser for a charity by following the directions in Facebook's "How do I start a fundraiser on Facebook?"
  • You may have created a fundraising post by writing about St. Jude on your Facebook News Feed and then choosing to 'Add a Donate Button' after posting.
  • You can start a fundraiser by clicking this link: https://www.facebook.com/pg/stjude/fundraisers/. 

How can I find my Facebook fundraiser?

• There are a few ways you can find your fundraiser:
  • Go to https://www.facebook.com/fundraisers/manage to see your fundraisers
  • In Facebook, go to “Explore” (on the left-hand size of the screen if you're on a computer), and choose “Fundraisers.” Then, choose “Manage,” or look under your fundraiser shortcuts to see fundraisers you've created or donated to on Facebook.
• If your fundraiser has raised at least $50 USD or the equivalent, it will also show up on the St. Jude Facebook Page. See Facebook's "When does a supporter's fundraiser appear on a charity's Page?"

Can I connect my personal St. Jude fundraising page to Facebook?

• Yes! If you're already signed up for a St. Jude event, you can fundraise with Facebook by signing into your St. Jude fundraising center then connecting that campaign to Facebook. 
  • Find your St. Jude event page.

What if I need a refund?

• If for whatever reason you or someone you know needs a refund for a donation, please see Facebook's "How do I contact Facebook about my donation?" and fill out the linked form.

How do I update or relaunch my Facebook fundraiser?

• If your Facebook fundraiser is set to end sooner than you'd like, follow these steps to extend your end date:
  1. Find your Facebook fundraising page
  2. Click edit
  3. Scroll to "Set the End date"
  4. Select your desired date
  5. Save
• If your Facebook fundraiser is connected to your personal fundraising account, follow these steps to end, delete and recreate your fundraiser connection:
  1. Find your Facebook fundraising page
  2. End your Facebook fundraiser
     • On mobile, tap the three dots above More and select End fundraiser
     • On a PC, under Donate, select More, then select End fundraiser
  3. Delete your Facebook fundraiser
     • On mobile, tap the three dots above More and select Delete fundraiser
     • On PC, select More under the invite button, then select Delete Fundraiser. Select Delete to confirm
  4. Create a new Facebook fundraiser from your participant center
     • Open and refresh your St. Jude Fundraising account for this event
     • Select the option to edit or connect to Facebook
• If you can't select the date you want, please reach out to your Facebook group, your staff contact or contact Facebook Challenge support at challenge-info@alsac.stjude.org.