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Finding Cures. Saving Children.
Help for Communication Needs
For your child to receive the best care, you must be able to talk with and understand members of the St. Jude staff. You are your child's main caregiver. The information you provide is crucial in helping the St. Jude staff:
- Learn about your child's health history
- Plan your child's treatment
- Monitor your child for changes or needs during clinic visits and hospital stays
If you have special communication needs, please tell a staff member. We can provide extra help to meet those needs. If you or your child is hearing impaired, we can arrange to have an interpreter for the deaf. If you cannot see well, we can make sure that stafff members talk to you about all important information that you might normally receive in wiriting.
For international patient families who speak limited English, we offer these services:
Telephone interpreting services - St. Jude has special phones in patient care areas throughout the hospital to help staff members talk with families who speak limited English. Doctors and nurses can pick up these phones and call an over-the-phone interpreter 24 hours a day. This outside service provides interpreters in more than 100 languages. The staff member and patient can talk to each other face to face using these special phones with an interpreter on the line.
On-site interpreters - At the hospital, families can request an interpreter in the following ways:
- Ask any member of the clinical staff for an interpreter.
- Call Interpreter Services at 595-2983 (if no one is available, leave a recorded message).
- Leave non-urgent written requests for interpreters at the information desk in the Patient Care Center lobby.
For outside matters - When you need an over-the-phone interpreter for matters not related to St. Jude, you can still call St. Jude Interpreter Services at 595-2983 from 8 a.m. to 4:30 p.m. Monday through Friday. Also, Language Line® offers fee-for-service telephonic interpreting if you have a major credit card. Call 1-800-628-8486 to hear a toll-free message describing the service and its cost.
