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Finding Cures. Saving Children.
Your First Visit
Registration
When you arrive at St. Jude, your first stop will be Patient Registration. It is located near the lobby of the Patient Care Center. Here, a staff member will begin your child’s medical chart. Please have Social Security numbers for you and your child handy as well as insurance details. If you are divorced or are not the child’s natural parent, you must show that you have custody. Please tell the staff member if your child has had medical records in the past in a different name.
Patient Registration office hours are:
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Monday through Friday: 6:30 am–10 pm
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Saturday and Sunday: 7:30 am–10 pm
When Patient Registration is closed, the nursing coordinator will fill out a brief registration. Another staff member will talk to you at a later time to complete the needed paperwork.
If you have changes in your phone number, address, insurance, emergency contacts, or other important details, please call Patient Registration right away at 901-595-3342. If you are in the hospital, dial 3342. If you are outside the Memphis area, call 1-866-2STJUDE (1-866-278-5833), and press 2#.
Consent Forms
You will be asked to read and sign a general consent form. This form allows staff members to perform tests to diagnose your child’s illness. After test results are received, a St. Jude doctor will meet with you to discuss treatment options.
After the doctor has explained the suggested treatment plan, you will be asked to sign other consent forms. These forms say that you agree to have your child enrolled in the study and you agree to the treatment your child will receive.
It is very important that you understand all consent forms and proposed treatments. Please ask as many questions as you need to understand all the information that staff members give you.
Research Participant Advocate
St. Jude has a research participant advocate who supports research participants’ rights. This person works in the Office for Human Subjects’ Protection and serves on the Institutional Review Board, a committee that reviews the ethics of research studies. The research participant advocate will help answer any questions you may have about taking part in clinical research studies. This person will advise you about the informed consent process that is part of every clinical research project.
St. Jude makes the protection of human subjects a top priority. The research participant advocate also serves as a liaison with St. Jude doctors and other clinical staff members and will help you with any concerns or complaints that might arise from participation in research. If you have any questions about research rights, benefits, or risks, please call 901-595-4644 or send an email. If you are outside the Memphis area, dial (toll-free): 1-866-JUDE-IRB (1-866-583-3472) and ask for the research participant advocate.
Payment and Charges
St. Jude provides medical care to its patients at no cost to the patient or the patient’s family. If you have insurance, St. Jude will bill that insurance company or other third-party payers for medical services provided by the hospital. You are required to help St. Jude comply with the insurance company's needs. Even so, you will pay no co-pays or deductibles. ALSAC will cover all direct costs of St. Jude medical care not covered by insurance or third-party payers. ALSAC was founded for the purpose of supporting St. Jude. If you do not have insurance, you will be referred to our MedAssist office to see if we can find insurance coverage for your child. If you have questions about payment, charges, or insurance, talk with a staff mmember in Patient Registration.
You can find more details about patient family financial responsibilities in the Patient Family Reference Resource (a notebook given to all patient families upon admission).
In an effort to ensure correct information on your child's medical record, we update information every 60 days. If you have any changes in your address, telephone number, insurance information, employer or work phone number, please call Patient Registration as soon as possible at 901-595-3342; from outside Memphis, dial toll-free 1-866-2ST-JUDE and press 2.
